Quality and Safety
Providing world leading quality digital solutions
Digital Wellness is committed to delivering personalised, safe, high-quality care through the pursuit of clinical excellence.
Our Clinical Governance Board and Senior Executive Management Team provide strategic leadership to ensure that we deliver on this commitment.
An Accredited Management System
National Safety and Quality Health Service Standards
Digital Wellness' Management Systems are accredited by the Australian Council on Healthcare Standards (ACHS). They comply with all the requirements of National Safety and Quality Health Service Standards (Second Edition) for the following scope of the provision of health services, through the online platform, including nutritional and exercise coaching and initial health assessments by a registered nurse. (February 4, 2020.)
Providing trusted health care solutions
Accredited
Digital Wellness's Management Systems are accredited by the ACHS and comply with all the requirements of National Safety and Quality Health Service Standards (Second Edition).
Compliance
The Health Insurance Portability and Accountability Act (HIPAA) and General Data Protection Regulation (GDPR) compliant meeting the standard for sensitive patient data protection.
Data & Clinical Governance
The Digital Wellness Governance Framework for clinical and data is made up of several components which together ensure our services are clinically safe, of a high quality and are continuously improved.
Quality management systems
At Digital Wellness we strive to deliver safe and quality care for our members. To achieve this we place the member at the centre of all our programs and have established a robust quality management system within a clinical and data governance framework.
The Digital Wellness Governance Framework has been established in conjunction with the NSQHS Guidelines. It comprises several components which together ensure our services are clinically safe, of high quality, and continuously improved.
These measures include:
- seeking consumer feedback and participation
- monitoring and reviewing the clinical effectiveness of programs
- supporting a skilled and empowered team delivering the program
- identifying and managing risks.
Consumers are at the center of our care, and their feedback and satisfaction with the program are of utmost importance.
For that reason we conduct regular satisfaction surveys with each touch point within the program to ensure are delivering best-practice care. All patient feedback, suggestions, and complaints are taken seriously and reviewed internally, with further action where appropriate. Safety and quality data is collected at regular intervals to compare against benchmarks, with audits to ensure our team delivers safe and quality care in accordance with evidence-based best practices.
About our quality & safety management systems:
Patient Outcomes Report
AU Charter of Healthcare Rights
Patient Resources Centre
Patient Help centre (to come)
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“Joining the program probably saved my life – it certainly gave me my life back. I no longer live to eat; I eat to live.”
— Terry lost 100 kg in 2 years. Individual results may vary.
Terry Munro - Total Wellbeing Lifestyle Plan Member
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“Really helpful and encouraging that I can feel confident with decisions of food choices when changing the options in the meal plan. I don't have worries when going out for lunch as it is easy to find a healthy option and still enjoy myself.”
Total Wellbeing Lifestyle Plan Member
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“Felt heard and listened to. Feel more motivated than I did last week”
Total Wellbeing Lifestyle Plan Member
